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Troubles with payment in traveling increase among international visitors to Japan

Troubles with payment in traveling increase among international visitors to Japan

The recent Japan Tourism Agency’s survey to international visitors to Japan finds that the most-answered troubles in traveling is ‘communication with staff (20.6%),’ ‘free public Wi-Fi (18.7%)’ and ‘public transportation (16.6%).’

All of the listed troubles improved compared to the previous surveys, and a share of ‘no trouble rises from 34.8% in the last survey to 36.6%. However, only troubles with payment including mobile payment increase from 2.7% to 5.5%. 

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When they use public transportation, the most troubles are found in railways except Shinkansen (22.7%), followed by bus (20.7%), rent-a-car (12.1%) and taxi (12.0%). 

The survey says that they face troubles in a variety of cases when they use railways, such as ‘in a terminal, on a platform or in a train,’ ‘purchase of a ticket or a IC card’ or ‘route search.’ When they purchased a ticket for public transportation, many of them paid by cash even though they initially wanted to pay on their mobiles or with other payment tools. 

In Japanese