Airline Satisfaction Rate: Singapore Airlines is 1st for Two Consecutive Years - AB-ROAD

In “Airline Satisfaction Rating Survey 2013” conducted by AB-ROAD Research Center, Singapore Airlines (SQ) was ranked 1^st in the overall ratings. Emirates (EK) was 2^nd, both airlines received 1^st and 2^nd place for two consecutive years.

It should also be noted that Peach Aviation (MM) which became the subject of the survey for the first time this year came in 10^th, the highest among low cost carriers (LCC).

Singapore Airlines was rated the highest in 4 out of the 5 divisional rankings; “Machinery and Equipment of Aircraft”, “Customer Service by Flight Attendants”, “In-flight Refreshment Service” and “In-flight Entertainment”. Only 1^st place in “Customer Service by Flight Attendants” was won by Japan Airlines.

Furthermore, some of the airlines which ranked higher than the previous year were; 3^rd: Turkish Airlines (TK, 11^th last year), 6^th: Eva Airlines (BR, 17^th last year) and 9th: KLM Royal Dutch Airlines (KLM, 19^th last year). Besides Peach Aviation in 10^th place, another LCC which came within 20^th place was Jeju Air (7C) in 20^th.

The survey was conducted on the internet during April 19^th to April 23^rd, 2013 directed to the 5,958 who traveled overseas in 2012. The total reply of the survey was 4,000. Airlines subject to the survey were the top 40 airlines used by overseas travelers in their last trip in 2012 according to the “AB-ROAD Overseas Travel Survey 2013”.

【 “Airline Satisfaction Rate Survey 2013” by AB-ROAD】

Ranking: Name of Airline (Ranking in 2012, Ranking in 2011)

• 1^st: Singapore Airlines (1^st, 2^nd)
• 2^nd: Emirates (2^nd, 1^st)
• 3^rd: Japan Airlines (6^th ,17^th)
• 4^th: Turkish Airlines (11^th ,12^th)
• 5^th : All Nippon Airways (3^rd, 3^rd)
• 6^th: Eva Airlines (17^th, 8^th)
• 7^th : Qatar Airways (14^th, -)
• 8^th: Etihad Airways(-, -)
• 9^th: KLM Royal Dutch Airlines (19^th, 11^th)
• 10^th: Peach Aviation (-, -)
• 11^th:Swiss International Airlines (-, 5^th)
• 12^th: Thai Airways International (8^th, 15^th)
• 12^th: Finnair (12^th, 10^th)
• 12^th: Lufthansa (4^th, 12^th)
• 15^th: Hawaiian Airlines (12^th, -)
  • 16^th: Malaysia Airlines (25^th, 9^th)
• 16^th: Virgin Atlantic Airways (9^th, 4^th)
• 18^th: Qantas Airways (15^th, 19^th)
• 18^th: Austrian Airlines (-, 20^th)
• 20^th: Cathay Pacific Airways (20^th, 14^th )
• 20^th: Jeju Air (29^th, -)
• 20^th: Air France (22th, 15^th)