HIS launched a new digital service on its smart phone booking site by combining AI-based chat with real customer communication seamlessly, which replicates real shop-like customer service in a digital space. HIS expects that the new service will be preferred in New Normal requiring to avoid human contacts.
The 24-hours service provides a user with both AI-based and human consultations to grasp what it wants, and human staff finally talks with a user on video to complete booking procedures.
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