30% of business travelers spend one or more hours in booking their business trips

AI Travel, a cloud-based business travel booking provider, conducted a survey on business travel booking and expense adjustment. The result illustrates that about 60% book their business travels by human, and about 30% need one or more hours to complete bookings.

The most-used booking way is ‘on paper (25.1%),’ followed by ‘verbally (22.3%)’ and ‘e-mail or chat (11.7%),’ all of which are still human-based booking ways. The survey result also shows that the ratio of repayment later or advanced payment is 61.2%, which represents that many business travelers book their travels individually.

In terms of the time spent for booking, the ratio of 30 minutes to one hour is 37.5%, followed by 28% for one hour or more.


The most troublesome thing to do is to take a long time to find eligible conditions (31.4%), followed by to take a long time to find accommodation allowing for corporate regulations and to take a long time to find transportation.

The survey was conducted to 25 to 50 years old businesspersons in the period between March 12 and 14 2019. Valid answers were 538.

In Japanese

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